Rippan Kapur, our founder, started CRY with just Rs. 50. Today, we’re an organization that has impacted millions of children across India. But we could never have done this without YOU.

Every drop in the ocean counts. No matter how small you think your contribution may be, we assure you that it’ll make a big difference to children’s lives.

When you donate on a monthly basis, not only do you help us create a larger impact on the lives of children but also to plan our work at the grassroots level in a more efficient way. Auto-recurring monthly donations also help us reduce the costs incurred to reach out to you.

As a CRY monthly donor, you will get:

• A hassle-free monthly donation sign up process
• The assurance that your donation is put to work immediately
• An annual tax receipt
• The option to change or cancel your donation at any time

Yes – all donations to CRY are 50% exempt from tax under section 80G of the Income Tax Act. Tax exemption is valid only in India.

We will send across your donation receipt either by email or on your address – this receipt is eligible for tax exemption and can be shared with the Income Tax authorities. If you’ve changed your email ID or your address, please contact us with the updated details.

Absolutely. We have stringent security measures in place to ensure that critically sensitive information, such as your personal information and your credit/debit card details, are protected. These measures include:

• Encrypting all your personal information before being transmitted over the Internet. This guarantees that your information is inaccessible to any third party.
• Using industry standard SSL Encryption Technology for data encryption. We are certified as a VeriSign Secure site. VeriSign is a leading US-based Net Authentication Agency which certifies that a site’s transactions are secured by SSL encryption.

No – we do not accept any cash donations in the interest of transparency and accountability. If you’d like to donate, you can do so through any of the ways listed here.

CRY is an Indian non-profit organization that was founded by Rippan Kapur in 1979 to ensure happier childhoods for India’s children. We’re not an international organization and while we do have a presence in the US and UK, all the funds we raise are used for the benefit of underprivileged children in India.

We raise the funds that we need for our work with the help of kind individuals like you as well as through CSR grants by corporates and institutions.

Our rigorous selection process is based on the values of trust, transparency and accountability. We screen all the applications we receive, make a shortlist basis the robustness of the applicant’s current operations and number of years of experience and conduct a field visit to evaluate shortlisted applicants and extensively debate our findings internally. Those applicants who meet all our criteria are recommended for approval by our board of trustees.

We ensure that resources are optimally used by our project partners through regular budgeting and reporting systems aided by Account Aid, a firm of chartered accountants specialising in this sector. Our program teams visit each project on a quarterly basis and conduct meetings with the staff, parents, children and the community to assess the project’s progress. Every project is subject to an annual evaluation before we grant them the funds for next year.

As an NGO, we do not receive any direct government funding. However, the government has extended certain tax and duty exemptions to us to help us minimise our costs.

In order to achieve sustainable impact, we pool all the donations we receive and allocate them to the projects and programs we support instead of select individual children. This helps us ensure that there is no differentiation between the children and that your money is able to create long-term change for all children.

We believe that children are entitled to their privacy as well and we take their need for anonymity very seriously. However, while the names of children are withheld, we encourage you to visit our projects so that you can experience the impact your donation is being able to create!

Yes, our full-time employees are given regular salaries – we believe that this is important to attract the professional talent we need to manage our activities effectively. However, it is important to note that CRY salaries are very modest in comparison with commercial corporate organisations.

Yes, we do have external channel partners that help us raise funds through face-to-face marketing and tele-calling. Each such representative has an ID card with the CRY logo and office address and is authorized to collect donations through cheques/demand drafts/digital mediums only – never in cash.

If you’d like to reconfirm the authenticity of someone who has approached you on behalf of CRY, please contact us immediately.

CRY takes utmost care to process your donations as per the instructions given by you. Donations once made cannot be refunded by us since they’re immediately put to work for children in need.

However in case technical issues that may have occurred at your end while donating online, like a double debit or incorrect amount entered, we will process the refund if you bring the problem to our attention within 30 days of making the donation. Just send us a formal request for a refund, either to our office address or as an email to donorservice@crymail.org, along with proof of deduction of the donation amount, a valid PAN number and a photocopy of your PAN card.

If you’ve already been issued a donation receipt, please ensure that you return the original receipt to our office address as well, for your donation refund to be processed.

We will respond to refund requests within 7 days, provided all the correct details are shared. Domestic refunds would take 10-12 days and international refunds would take 20-25 days – from the date of receipt of the request.

All donation refunds would only be made in the name of the person who has made the donation.

Please note that if your tax exemption certificate is already issued, we’d be unable to process your refund request unless it is asked for on the grounds of any error made on CRY’s part. In that case, we will refund the donation and bear the costs of the same.

Please send us an email on writetous@crymail.org for any changes in mandate or to discontinue your mandate.